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Queensland Freighters Frequently Asked Questions

Frequently Asked Questions

Part1. General

1. Q: Does Queensland Freighters Serve Private Customers?
Queensland Freighters mainly focus on B2B (business to business) users. Private individuals and customers with large amount of goods can find out more by calling our head office (03) 8336 1710 or leave a message through online contact form.

2. Q: How Do I Get a Price for My Shipment?
For quotes please contact our sales team (03) 8336 1710.

3. Q: Do Queensland Freighters Transport Dangerous Goods?
Yes we do! With trained people, specialist equipment, and safety systems, Queensland Freighters offer a premium service specialising in the safe transportation and handling of packaged chemicals, Paint, hazardous materials, and dangerous goods nationwide.

4. Q: How Do I Pack/Wrap My Goods?
The goods are to be packed in a way that tolerates customary transportation and handling. Furthermore, the goods must be packed and fastened onto a pallet that can be handled with a fork lift or manual fork wagon.

5 Q: How Do you Calculate the Total Cost?
We charge our customers based on a general rate card plus fuel and GST.

6. Q: How Long Will Transportation Take?
Check our transit times form here [link], please note delay might happen occasionally due to public holidays and extreme weathers. We will always keep our customer updated and do our best to deliver on-time.

7. Q: What Is the Maximum Size and Weight for 1 pallet?
Our standard pallet size is 1.2*1.2*1.2m and weight <1 ton.

8. Q: Do Queensland Freighters ship live animals?
Currently we do not provide live animal shipping.

9. Q: Can I Pick-up My Shipment at Queensland Freighters Terminal?
Absolutely. Contact us and we will get your pick up arranged.

Part2. During Transit

1. Q: How Can I Track My Shipment?
All freight can be tracked through our online portal. This will provide a real-time update on freight and transit status. External customers can track freight using issued consignment number. 

2. Q :My Shipment Is Late, What Should I Do?
Firstly, check the tracking status of your shipment with our online portal.This gives you full visibility regarding your shipment's transit status.
For more detailed information, please get in touch with our head office (03) 8336 1710 or leave a message through online contact form.


3. Q :My Shipment Is missing, What Should I Do?
Firstly, check the tracking status of your shipment with our online portal.This gives you full visibility regarding your shipment's transit status.
For more detailed information, please get in touch with our head office (03) 8336 1710 or leave a message through online contact form. Our team will do our best to sort out issues and keep you informed.

Part3. After Transit

1. Q: I Received Only a Part of the Shipment, What Should I Do?
Sometime the other part could arrive separately due to large amount. For more detailed information, please get in touch with our head office (03) 8336 1710 or leave a message through online contact form. Our team will do our best to sort out issues and keep you informed.

2. Q : My Shipment Arrived Damaged, What Should I Do?
If goods are lost or damaged during transport and damage is externally visible, please make a note on transfer documents when the shipment is received.
Please also get in touch with our head office (03) 8336 1710.


3. Q: The Invoice I Received Is Not Correct, What Should I Do?
A: If you have any doubt please get in touch with our head office (03) 8336 1710. QF national sales team is here to help!